Your Call Center’s New Superpower
Take the complexity out of telephonic FNOL. Sidekick does the heavy lifting.
With Sidekick, taking a loss is as easy as following the prompts.
CSRs no longer need weeks of training or complicated job aids. Gone are the days of memorizing endless rules, workstreams, and procedures.
Now, even a novice can work as efficiently as your most experienced loss taker.
Sidekick dynamically adjusts to conversations in real time, adapting questions based on what the caller says. Answers are input as structured, machine-readable data instead of free-form responses, unlocking downstream automation.
Sidekick fits like a glove.
Turnkey adaptive flows can be configured to suit your workstreams, so you can enforce a unified experience across your organization.
Better results across the board
Higher-quality data
Get structured & machine-readable data
Happier customers
Create better FNOL experiences
Better consistency
Build more consistent processes across your organization
Easier employee training
Simplify learning with intuitive UX, guided questions, and built-in compliance
Engineered for efficiency, designed for delight
Sidekick combines a clean, intuitive interface with powerful features designed to supercharge loss taking calls.
Cross-Channel Digital Requests
Sidekick makes it easy to send one-click requests via SMS to instantly gather media, signatures, police reports, all without hanging up.
Keyboard-First Experience
Lightyears beyond tedious typing and mouse-first inputs, Assured’s keyboard-first experience puts efficiency and precision in the hands of power users.
Magic Search
Search for and jump to any question in the flow. Move forward or backward to input information as it’s received, and never lose your spot. Assured instantly adjusts the call based on caller responses.
FNOL, Unified Across Channels
If policyholders start filing online and then drop off, Sidekick can pick up right where they left off, without any lost work. Offer CSRs and callers a better experience by allowing them to seamlessly complete claims across channels.
Unlock the power of the Assured ecosystem
Leverage the entire Assured ecosystem seamlessly, with a single unified platform across all channels.
Intelligent Service Assignment
Assign services like rental cars, tow trucks, water mitigation services, and more — leveraging the same workstreams and integrations across both self-service and call center channels.
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First Contact
Gather a digital written statement immediately after telephonic FNOL, completely automatically and without manual adjuster work
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Fraud
Surface real-time insights to reps throughout the loss-taking call. Combined with autonomous flow modifications, reps are coached through responding to fraud signals in real time.
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Emma
Emma is Assured’s AI assistant who can automatically follow up after telephonic FNOL to provide updates, answer user questions, gather documents, and more.
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Pre-Built Integrations
Assured offers out-of-the-box integrations with major core system providers, as well as telephony and contact center management systems.