Assured Privacy Policy
Assured Insurance Technologies, Inc. and its affiliates (“Assured,” “we,” “our,” and/or “us”) values the privacy of individuals who use our websites (including www.assured.claims), applications, and related services that link to this Privacy Policy (collectively, our “Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and disclose personal information from users of our Services. By using our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. Beyond this Privacy Policy, your use of our Services is also subject to our Terms of Service.
When you use our Services as a customer of your insurance provider or in connection with an insurance provider’s request for your information to process a claim, we may process the information you provide to us in accordance with separate contractual terms between us and the insurance provider. In that context, the insurance provider is the data controller, and its privacy policies will apply to the processing of your personal information. Please refer to the insurance provider’s privacy policies if you have any questions about their processing of your personal information.
INFORMATION WE COLLECT
We may collect a variety of information from or about you or your devices from various sources, as described below.
A. Information You Provide to Us
Assured Web Application. When you use the Assured web application, we may receive personal information about you. For example, when you file a claim, we may receive your name, address, phone number, driver’s license, and license plate information. Additionally, we will receive any other information you provide as part of your claim, including claim information, drivers’ licenses of others involved in the incident, license plate information of others involved in the incident, contact information for passengers in involved vehicles, contact information for witnesses of the incident, incident location information, and any photographs you upload.
Communications. If you contact us directly, we may receive additional personal information about you. For example, when you contact us for more information about Assured or for support, we will receive your email address and the contents of your email. When we send you emails, we may use embedded pixels or other technologies to track information about your receipt and interaction with our emails, such as whether and when you open them, whether you access any links included in our emails, how long you read our emails, whether you forward our emails and to whom, your Location Information (described below), and your Device Information (described below), to learn how to deliver a better customer experience and improve our Services.
Schedule a Demo. If you schedule a demo of our Services, we will collect your personal information, including your first name, last name, email address, company information, and phone number.
Careers. If you decide to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience. You may also apply through a third-party service, such as LinkedIn. If you do so, we will collect the information you make available to us through that service.
B. Information We Collect When You Use Our Services
Location Information. When you use our Services, we receive your location information. For example, we infer your location information by using your IP address and we may collect the precise location of your device in connection with the processing of an insurance claim.
Device Information. We receive information about the device and software you use to access our Services, including internet protocol (IP) address, web browser type, operating system version, and device identifiers.
Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, such as the pages or other content you view, the searches you conduct, the dates and times of your visits, and your mouse movements and keystrokes while using our Services.
Information from Cookies and Similar Technologies. We and our third-party partners may collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
C. Information We Receive from Third Parties
Third Parties. We may receive additional personal information about you from third parties such as data or marketing partners and combine it with other personal information we have about you.
HOW WE USE THE PERSONAL INFORMATION WE COLLECT
We use the personal information we collect:
- To provide, maintain, debug, improve, and enhance our Services;
- To understand and analyze how you use our Services, and develop new products, services, features, and functionalities;
- To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
- To send you push notifications and/or text messages;
- To process claims and as a basis for investigating claims;
- For marketing purposes, such as developing and providing promotional and advertising materials that may be useful, relevant, valuable, or otherwise of interest to you;
- To find and prevent fraud, and respond to trust and safety issues that may arise;
- For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
- For other purposes for which we provide specific notice at the time the personal information is collected.
HOW WE DISCLOSE THE INFORMATION WE COLLECT
Affiliates. We may disclose any personal information we receive with our affiliates for any of the purposes described in this Privacy Policy.
Insurance Providers. We may disclose any information, including personal information, provided to us via our Services to insurance providers as necessary to process insurance claims on behalf of our customers.
Vendors and Service Providers. We may disclose any personal information we receive with vendors and service providers retained in connection with the provision of our Services.
Marketing. We do not rent, sell, or share personal information about you with nonaffiliated companies for their direct marketing purposes unless we have your permission.
Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/ and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
Advertising Partners. We may work with third-party advertising partners to collect and process your information in order to show you ads that we think may interest you. Some of our advertising partners are members of the Network Advertising Initiative (https://optout.networkadvertising.org) or the Digital Advertising Alliance (https://optout.aboutads.info) and serve ads through cookie-based technologies. Please visit their opt-out pages to learn about how you may opt out of receiving certain web-based personalized ads from member companies. These opt-outs will apply only to our third-party advertising partners that are members of these organizations.
As Required by Law and Similar Disclosures. We may access, preserve, and disclose your personal information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through our Services.
Merger, Sale, or Other Asset Transfers. We may disclose and transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.
Consent. We may also disclose information from or about you or your devices with your permission.
YOUR CHOICES
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.
Location Information. In certain cases, we may ask you to share your precise location information with us. If you choose not to share your precise location information, we will not collect that information. You can prevent your mobile device from sharing precise location information at any time through your device’s operating system settings. However, location is core to our Services and without it, you may not be able to successfully use our Services.
Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
If you choose not to provide us with the information we collect, some features of our Services may not work as intended.
THIRD PARTIES
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.
SECURITY
We make reasonable efforts to protect your personal information by using physical and electronic safeguards designed to improve the security of the personal information we maintain. However, because no electronic transmission or storage of personal information can be entirely secure, we can make no guarantees as to the security or privacy of your personal information.
CHILDREN’S PRIVACY
We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of our Services are directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, please alert us at privacy@assured.claims.
INTERNATIONAL VISITORS
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use our Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Services. By providing any information, including personal information, on or to our Services, you consent to such transfer, storage, and processing.
CHANGES TO THIS PRIVACY POLICY
We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through our Services, we will attempt to notify you through our Services, by email, or other communication.
CONTACT INFORMATION
If you have any questions, comments, or concerns about our processing activities, please email us at privacy@assured.claims.